T & C's

We have tried to answer as many of your potential questions here, but if there is something we have missed, please drop us a line at FAQ@littlelilypad.co.uk and we will get back to you asap!
Q: Why is each item slightly different?
A: Alot of the items on the Lilypad have been lovingly handmade, crafted and finished by real people and not machines. This gives them the unique old fashioned quality that isnt found in mass produced toys and our customers think it adds to the appeal!
Q: What are your delivery costs?
A: We charge a standard rate of £2.95 per order in the UK irrespective of how many items you are ordering. Please note that the next day charge is applicable to baby bouquets and not currently available on gifts. Orders for next day delivery need to be received by 1.00pm each day in order to guarantee delivery for the following day. We will always try and despatch your items in one package, which is better for the environment (and the postman) but if we are waiting on a stock delivery or some other reason, we may send your items in two or more packages, this will be at no extra cost. All in-stock items should be with you within 5 working days.

Q: Returns Policy?
A:  If you are unhappy with your purchase (which will hopefully never happen) but if it does, please email us at FAQ@littlelilypad.co.uk with your name and the problem and we will arrange for the necessary return and refund as appropriate. Notifications of faults or damage is to be reported within 7 days.
We unfortunately do not offer a returns policy on personalised items unless damaged or faulty.
Q: Out of Stock?
A: As we have some lovely and desirable items on the Lilypad, there maybe an occasion when items go out of stock. We will always endeavour to keep you up to date with the status and availability of products.
Q: Where do the items come from?
A: We try to source the majority of our products from "real people" in the United Kingdom. This does not apply to the Teddykompaniet products that are lovingly made in Sweden but in general, our products only cross the Lilypond, not the Sea!
Q. Are the product colours on the website accurate to the final products?
A. The colours shown will vary from screen to screen due to your monitor settings. We have taken care to be as accurate as possible in that what you see is a good representation. Therefore, the colour may vary

Terms and Conditions

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local
laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Little Lilypad Co web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Little Lilypad Co web site;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or “mirror” the materials on any other server.
  • This license shall automatically terminate if you violate any of these restrictions and may be terminated by Little Lilypad Co at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Little Lilypad Co web site are provided “as is”. Little Lilypad Co makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Little Lilypad Co does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Little Lilypad Co or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Little Lilypad Co Internet site, even if Little Lilypad Co or a Little Lilypad Co authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Little Lilypad Co web site could include technical, typographical, or photographic errors. Little Lilypad Co does not warrant that any of the materials on its web site are accurate, complete, or current. Little Lilypad Co may make changes to the materials contained on its web site at any time without notice. Little Lilypad Co does not, however, make any commitment to update the materials.

6. Links

Little Lilypad Co has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Little Lilypad Co of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Little Lilypad Co may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Little Lilypad Co web site shall be governed by the laws of the United Kingdom without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

9.Review Items

If you wish to send Little Lilypad Co or any of it’s partners a review item you must recognise that it’s is not or responsibility, as such if the item gets lost/ stolen before during or after the review process we hold no responsibility for it’s return, alos if you do wish to send us a product to review we will always ask for a return postage if you wish the product to be returned unless other circumstances arrive.

10.Guest Post Submissions

By submitting an article or guest post on Little Lilypad Co you nearby agree to all of the Terms and Conditions within this page, you also agree that as soon as you have pressed submit your post all ownership of said post belongs to Little Lilypad Co, who are then able to change and edit your article however they may please. Little Lilypad Co may use this article in a way to advertise a product or themselves, Little Lilypad Co will also be able to remove or edit any links/ images and text within the article.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Every effort is made to keep the website up and running smoothly. We do however, take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.